Privacy Policy

1. Definitions

“We,” “us,” “our,” “reservie,” “my.reservie.net,” and “reservie.net” refer to Reservie Ltd, a limited liability company (registration: 14747690) with registered offices at Exchange House, St Cross Lane, Newport, Isle of Wight, PO30 5BZ.

The organisation provides online platforms called “Services” for selling and managing events. A “Member” is a registered person or entity using the Service. “You” or “your” refers to a Member.

An “event” encompasses classes, workshops, holidays, retreats, appointments, or similar time-based intervals where clients enrol. A “Client” or “Participant” is someone purchasing or enrolling in Member-created events, identified by name, email, and telephone.

The “Site” refers to www.reservie.net or reservie.net, promoting the Service and presenting public information. A “Visitor” is anyone visiting the Site regardless of membership status.

“Checkout” is a publicly accessible system for clients to purchase Member events. For GDPR purposes, reservie assumes the “Processor” role while Members assume the “Controller” role.

2. Variation

Reservie may change this Privacy Policy at any time. The most recent version is reflected by the date at the policy’s bottom. Updates are effective immediately upon notice, which may be provided through posting revised versions or other means. Continued website use signifies acceptance of changes. Electronically stored copies represent the authentic version effective on respective visit dates.

3. Scope

This Privacy Policy applies to all data collected about or from users according to the Terms of Use.

4. Questions and Concerns

For questions, updates, deletions, modifications of personal information, or privacy concerns, contact via the contact form or:

Attn. Privacy Officer Reservie Ltd C/o Exchange House, St Cross Lane Newport Isle of Wight, PO30 5BZ

5. Members (Providers) Personal Information

5.1 Data Collection

Upon registration, reservie collects:

Name
Email address
Telephone number
Website address
Payment processor identification

IP address
Browser identification records
Date/time information

5.2 Data Uses

Member data is used to:

Maintain service accounts
Contact regarding sold events
Update on service changes
Process payments via preferred processors

5.3 Cookies

Reservie uses two cookies containing no personally identifiable information:

reserviecsrf_cookie_name — A random unique identifier preventing bot and fraudulent access. Duration: 2 hours.

ci_session — A random unique identifier maintaining sessions and login status. Duration: 2 hours.

No third-party cookies are deployed in the Service.

Reservie performs most data processing internally but uses specialised third-party sub-processors for specific tasks.

Payment Processors

Members choose from PayPal Standard, Stripe, or both. Members register directly with selected processors. Reservie identifies members via:

PayPal: Member’s PayPal identifier
Stripe: A shared key provided during Stripe account association

All payment processing and PCI compliance are handled by chosen processors.

Email Notification Processors

Mailgun (Privacy Policy) and Postmark (EU Privacy) send notifications to members and their clients. Shared information includes:

Email address
Email notifications

Service updates, privacy notices, and notifications use Mailchimp (Privacy), located in the US.

Servers

Tagadab Limited provides servers, storage, and backups, located in London, UK (Terms). Files may also be stored on London-based Amazon S3 (GDPR) or DigitalOcean (Legal).

Accountancy

Xero (Privacy) manages company accounting and tracks member fees.

Direct Debit Processing

For monthly plans via direct debit, information is shared with GoCardless and Directli.

GoCardless (Privacy) — Located in the UK, requires explicit signup with name, postal address, email, and bank details. GoCardless shares member information with Reservie Ltd, and Reservie shares payment details with GoCardless.

Directli (Privacy) — Located in the UK, interfaces between Xero and GoCardless, sharing payment details and tracking received payments.

Zoom

Connecting Reservie to Zoom accounts stores basic identifiers and tokens enabling:

Zoom meeting setup requests
Sharing Zoom invites with clients

Client information is not shared with Zoom or accessed from Zoom.

5.5 Data Security and Management

Reservie maintains technical and physical safeguards protecting personal data integrity against unauthorised access, use, alteration, or disclosure. Measures include device encryption, firewalls, and virus checking. Security systems are regularly reviewed.

5.6 Data Access, Modification, and Removal

Members have rights to:

Update and correct account information
Request all held personal information
Request processing restrictions
Request data deletion
Object to continued processing
Data portability (where applicable)

Administrative charges may apply for data copies; appropriate identification may be required. Complaints may be filed with the Information Commissioner (www.ico.gov.uk). Contact reservie using provided information or manage basic changes via account settings.

5.7 Data Access, Modification, and Removal of Third-Party Data

Reservie stores only minimum data necessary for third-party service interoperability. Full records may require contacting third-party vendors directly. Disconnecting integrations removes associated data.

6. End Client Personal Information

End client information is gathered and processed on behalf of providers. Reservie never contacts clients except upon provider request. Providers retain client data rights.

Client registration minimally requires:

Name
Email
Contact number

Credit card information is not captured by Reservie; payment partner Stripe handles this.

Providers may request additional information facilitating business operations.

6.1 Data Collection

When providers create public events for purchase, client checkout collects:

Information tracking checkout progression

Additionally, depending on the elected payment processor:

Stripe:

Participant names, emails, contact numbers
Payee credit card details and registered address

PayPal:

No additional information; PayPal provides payee name, address, and telephone upon successful purchase

6.2 Data Uses

Checkout Progression Information

This manages client sessions during checkout without retaining personally identifiable information.

Participant Names, Emails, Contact Numbers

Upon purchase, participants enrol in events with created accounts. For PayPal purchases, only buyer name, email, and telephone are stored and enrolled.

Payee Credit Card Details and Registered Address

For Stripe only, this information transmits directly to Stripe for validation, with success or failure notification.

If members authorise, notification emails are sent for:

Client initial registration
Event purchase
Event cancellation

6.3 Cookies

Reservie uses cookies (small, non-personally identifiable text files) for service login and session maintenance. No third-party cookies are deployed.

Used cookies:

reserviecsrf_cookie_name — Random identifier preventing fraudulent access. Duration: 2 hours.
ci_session — Random identifier maintaining sessions. Duration: 2 hours.

Reservie performs most processing internally but uses specialised third-party sub-processors.

Payment Processors

When clients make payments, event details are shared along with processor-specific information:

PayPal

No additional information is shared; clients are referred to PayPal for payment completion. Successful payments result in PayPal sharing client name, email, and telephone with Reservie.

Stripe

Additional information enables payment processing and verification:

Credit/debit card information
Card name
Card registered address

6.5 Data Security

6.6 Data Access, Modification, and Removal

End-clients have rights to:

Update and correct account information
Request removal or processing restrictions of held information
Object to continued processing
Data portability

Administrative charges may apply for data copies; appropriate identification may be required. Complaints may be filed with the Information Commissioner (www.ico.gov.uk).

Members bear responsibility for providing client data access and facilitating modifications upon client request. Assistance contact: [email protected].

7. Visitors Personal Information

Visitors accessing the Site may be considered Members or Clients (refer to sections 5 and 6); this section addresses other Site visitors.

7.1 Data Collection

Visitor data collected includes:

Non-personal information tracking visitor numbers and referral sources
Email addresses for marketing list additions

7.2 Data Uses

Gathered data contacts visitors about Reservie systems and services.

7.3 Cookies

Cookies (small text files transferred to browsers) identify data traffic patterns, personalise content, and support security without disclosing specific identities, though they may identify computers, browsers, and internet settings. Browser settings allow disabling cookies at any time, though essential cookies are required for event purchases.

Google Cookies

Random unique numbers or letter-number strings identify browsers, interaction times, and dates. Information compilation produces reports improving site functionality. Cookies collect anonymous information including visitor numbers, referral sources, and visited pages.

_ga — Duration: 2 years
_gid — Duration: 2 days
_gat — Duration: 2 minutes

7.4 Google Analytics

Google Analytics (provided by Google, Inc.) places cookies enabling activity reports. Google uses data solely for Site activity information without associating IP addresses with other Google data. IP address information transmits to and is stored by Google on US servers. Refusing these cookies is possible through browser settings or downloading the browser plug-in at https://tools.google.com/dlpage/gaoptout.

Reservie never sells or shares visitor data with third parties but uses specialised third-party sub-processors for specific tasks.

MailChimp

MailChimp (Privacy), located in the US, is used exclusively for email campaign marketing. Visitor details are shared with MailChimp only upon newsletter subscription election.

7.6 Data Security

7.7 Data Access, Modification, and Removal

Contact details of newsletter subscribers are stored in the MailChimp account. Subscribers may access stored details via MailChimp and unsubscribe or modify information at discretion. For assistance, contact [email protected].

Contact: [email protected] Phone: 0330 133 78 89 Address: Reservie Ltd, Exchange House, St Cross Lane, Newport, Isle of Wight, PO30 5BZ