Terms and Conditions

Registered Office

Reservie Ltd, company number 14747690 Exchange House, St Cross Lane, Newport, Isle of Wight, PO30 5BZ

Terms and Conditions

1. Introduction

This document presents the terms and conditions of use of reservie.net and associated sites.

2. Contract

Your contract is with Reservie Ltd, company number 14747690 with registered offices at Exchange House, St Cross Lane, Newport, Isle of Wight, PO30 5BZ. When we refer to ‘Checkout’, we mean the publicly accessible part of our site that is associated to a Client account. The contract becomes binding upon completing registration with my.reservie.net.

3. Access to Our Sites

3.1 The company reserves the right to withdraw or amend the sites without notice and accepts no liability for unavailability.

3.2 Access to some or all site portions may be restricted to registered users.

3.3 You bear responsibility for ensuring all persons accessing via your connection know and comply with these terms.

4. Information About You

4.1 It is your responsibility to ensure that this information is kept up to date and accurate. The company disclaims liability for inaccuracies.

5.1 Cookies and tracking technology enable site operation and session management. Disabling cookies may impair functionality.

6. Licence to Use Our Sites

6.1 The company owns intellectual property rights in the sites and materials unless otherwise stated.

6.2 Registration grants a non-exclusive license to access and use the services that the sites provide. Payment may determine eligibility.

7. Acceptable Use

7.1 Prohibited uses include activities that damage the sites or impair availability, and unlawful, fraudulent, or harmful activities.

7.2 Users cannot distribute materials containing spyware, viruses, Trojans, worms, keystroke loggers, rootkits, or malicious software.

7.3 Systematic automated data collection including scraping, mining, extraction, and harvesting require express written consent.

7.4 Unsolicited commercial communications are prohibited.

7.5 Marketing purposes require express written consent.

7.6 Third-party integrations require explicit account holder permission, with mandatory removal upon request.

7.7 Data management must comply with applicable data laws with explicit data owner consent.

7.8 Breaches may constitute criminal offences under the Computer Misuse Act 1990. The company reports breaches to law enforcement and will disclose user identity. Access rights cease immediately upon violation.

8. User Generated Content

8.1 User content encompasses material submitted to the sites including text, images, audio, video, and audio-visual materials.

8.2 You grant to us a worldwide, irrevocable, non-exclusive, royalty-free licence to use, reproduce, adapt, publish, translate and distribute your user content in any existing or future media.

8.3 User content must be lawful, non-infringing, and incapable of generating legal action.

8.4 Content subject to legal proceedings or complaints cannot be submitted.

8.5 The company reserves rights to edit or remove submitted materials.

8.6 The company undertakes no obligation to monitor content submission or publication.

9. Restricted Access

9.1 The company reserves discretionary rights to stop, cease, or restrict site parts without consultation or notification.

10. Server Locations

10.1 Services operate within the EU. Third-party services outside the UK may be used if EU law compliant.

11. Subscriptions and Payments

11.1 Access may require subscription costs under two structures:

11.1.1 Monthly subscriptions available in the UK only via direct debit mandate requirement.

11.1.2 Community subscriptions charge application fees per client transaction via credit or debit card.

11.2 The company reserves rights to review charges at any time.

12. Linking to Our Site

12.1 Home page linking permitted if fair, legal, and non-damaging without suggesting false association or endorsement.

12.2 Sites cannot be framed; links limited to the home page only. Linking permission withdrawable without notice.

12.3 Event linking permitted using provided APIs.

13. Payments Concluded Through Our Site

13.1 Third-party providers exclusively process and manage payments.

13.2 The company accepts no liability for payment provider costs, charges, or losses.

13.3 Third-party providers ensure PCI compliance; no financial information stored on company servers.

13.4 Users conducting customer financial transactions assume sole PCI compliance responsibility.

14. Accuracy and Reliance

14.1 The company endeavours to ensure correctness but makes no completeness or accuracy warranties, nor commits to site availability or material updates.

14.2 To the maximum extent permitted by applicable law we exclude all representations, warranties and conditions relating to these sites.

14.3 Users accept full responsibility for resulting financial transactions and their accuracy.

15. Limitations of Liability

15.1 These terms exclude no liability for fraud, death, personal injury from negligence, or liability excluding under applicable law.

15.2 Company liability limitations include:

15.2.1 No liability for loss or damage regarding free-of-charge services.

15.2.2 No consequential, indirect, or special loss or damage liability.

15.2.3 No liability for profit, income, revenue, savings, contracts, business, goodwill, reputation, data, or information loss.

15.2.4 No liability for losses from events beyond reasonable control.

16. Indemnity

Users indemnify the company against losses, damages, costs, liabilities, and expenses arising from term breaches or breach claims.

17. Breaches of These Terms of Use

For term breaches, the company may suspend access, prohibit site access, block IP addresses, contact internet service providers, or pursue court proceedings.

18. Variation

The company may revise terms regularly. Revised terms apply upon publication. Users should regularly check for current versions.

19. Assignment

19.1 The company may transfer, sub-contract, or deal with rights and obligations without notification or consent.

19.2 Users cannot transfer, sub-contract, or deal with their rights and obligations.

20. Severability

If provisions are unlawful or unenforceable, remaining provisions continue. Partially defective provisions are deemed edited with the remainder continuing.

21.1 Both parties comply with Data Protection Legislation requirements, including GDPR ((EU) 2016/679) and successor legislation.

21.2 Users are data controllers; the company is the data processor.

21.3 Users ensure necessary consents and notices enable lawful personal data transfer.

21.4 Regarding personal data processed under agreement performance obligations:

21.4.1 Data processing occurs only with consent unless Applicable Laws require otherwise. Required processing notification occurs promptly unless prohibited.

21.4.2 All personnel accessing or processing personal data maintain confidentiality obligations.

21.4.3 Appropriate technical and organisational measures protect against unauthorised processing, loss, destruction, or damage, considering technological development state and implementation costs.

21.4.4 Personal data outside the European Economic Area transfers only to declared sub-processors with consent, involving appropriate safeguards, enforceable data subject rights, adequate protection compliance, and reasonable user instructions. Sub-processors outside the EU comply with EU Privacy Shield.

21.4.5 The company assists users at user expense in responding to data subject requests and ensuring Data Protection Legislation compliance.

21.4.6 Personal data breach notification occurs without undue delay.

21.4.7 Upon written direction, the company deletes or returns personal data upon agreement termination unless Applicable Law requires retention.

21.4.8 The company maintains records demonstrating compliance and immediately informs users if instructions infringe Data Protection Legislation.

21.4.9 Only third-party processors detailed in the data privacy notice are utilised.

21.5 Users acknowledge the data policy notice and authorise third-party sub-processor use as detailed.

21.6 The company maintains usage as detailed in the data privacy notice. By using reservie.net, you confirm that you acknowledge and accept the use of cookies.

21.7 Users notify customers and clients of cookie usage and downloads from Checkout access.

22. Exclusion of Third Party Rights

These terms benefit only the parties involved and lack third-party enforceability. Exercise of rights requires no third-party consent.

23. Termination

23.1 Users can terminate contracts anytime and request account removal. Limited transactional data retention occurs per UK law for periods not exceeding seven years.

23.2 Upon non-compliance, the company reserves termination rights. Limited transactional data retention occurs per UK law for periods not exceeding seven years.

24. Terms of Service

24.1 The company aims for 24/7/365 availability but provides no warranty or guarantee. Downtime and maintenance periods may exist.

24.2 Service restoration occurs promptly within control limits during outages or downtime.

24.3 Data backs up 48 times daily and stores securely for 24 hours. Data corruption or loss recovery occurs via latest snapshot restoration.

24.4 Users accept no data loss warranty, guarantee, or protection during outages, downtime, or maintenance.

24.5 Maintenance offline periods receive periodic support section updates. No maximum maintenance period guarantee exists.

24.6 Limited member support involves ticket submission entering a queue. Response within two working days is targeted without guarantee. Support covers only Reservie or associated integrations, not third-party websites or integrations.

24.7 Integrated third-party service requirements may limit or constrain usage, temporarily preventing access to ensure compliance. Users accept such limits.

24.8 Third-party service connections obligate users to read and understand respective terms of use:

25. Entire Agreement

These terms, with the privacy policy, constitute the complete agreement regarding site use and supersede previous agreements.

26. Law and Jurisdiction

These terms of use will be governed by and construed in accordance with English law, and any disputes relating to these terms of use will be subject to the non-exclusive jurisdiction of the courts of England and Wales.

Contact: [email protected] Phone: 0330 133 78 89