Refunds

Updated Jan 15, 2024 1 min read

Reservie offers a refund facility. To initiate a refund a place needs to be cancelled, which can be done in the Customer Manager or in the respective class register.

Do you have a facility for refunds?

Yes, we do. To initiate a refund a place needs to be cancelled. Cancellation can either be done in the Customer Manager ( **Customers -> Manager -> Manage **) or in the respective class register ( Events -> Course View -> Manage ).

Please follow the steps to process a refund in the Customer Manager:

  1. Log in to https://my.reservie.net
  2. Click** Customer -> Management**.

Step 2: reservie left menu showing customer management navigation

  1. Type in client’s name in the search box. Then click on an icon to manage the account.

Step 3: reservie customer search results with manage account icon

  1. Scroll down to Events.

  2. Click Transactions.

Step 5: reservie customer account showing events and transactions sections

  1. Click on an icon to void the customer.

Step 6: reservie transactions list with void customer icon

  1. Select Void & refund card to proceed with the refund or click **Void only **if no refund needed.

Step 7: reservie void options showing void and refund card or void only

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