Managing schedule registrations

Introduction

When events are published via a reserVie schedule and clients book into them, the registrations are managed in the same way as standard events. Each event date within a schedule has its own register, providing a definitive list of clients that are registered for that class.

Viewing registrations for scheduled events

To view registrations for events that are published through your schedule:

Step 1: Log in to your reservie account

To log into your reservie account click https://go.reservie.net/

Step 2: Access the events manager

Using the left-hand menu, click ‘Events > Course view’ or ‘Events > Daily view’ to access the events manager.

Step 3: Locate the scheduled event

Events that are published via a schedule are accessible through the events manager just like any other event. Locate the event and click the ‘info’ button to view its details.

Step 4: View the register

Select the specific date and click the ‘view register’ button to see all registered participants.

Managing participants

The event register allows you to:

• View registered clients - see all clients who have booked into the event date.
• Contact participants - reach out to registered clients directly from the register.
• Track attendance - mark clients as attended or not attended for record-keeping purposes.
• Add clients manually - book clients into the event directly via the register using cash, pass credits, or stored credit/debit cards.

Schedule-specific considerations

When managing registrations for scheduled events, keep the following in mind:

• Recurring events - each occurrence of a recurring event has its own independent register. Managing one date does not affect other dates.
• Capacity management - the number of spaces available is defined when creating the event. The schedule widget will automatically display availability status to clients.
• Waiting lists - if enabled during event setup, clients can join a waiting list when an event date is fully booked. They will be notified automatically when a space becomes available.
• Pass redemption - if the event supports pass payments, clients can redeem their pass credits when booking through the schedule.

Notifications

reserVie can automatically send notifications to clients for the following events:

• Purchase confirmation - sent when a client books into an event.
• Event reminder - sent 2 hours before the event commences.
• Cancellation notification - sent if a client’s space is cancelled.
• Waiting list notification - sent when a space becomes available on a previously full event.

Notification settings are configured during event setup and can be modified via the event edit functionality.