Customer Subscription Sign-Up

Overview

Customers subscribe to a plan by signing a mandate — an agreement authorising recurring charges to their payment card. This can be done through your schedule during the checkout flow.

Subscribing through a schedule

When the Subscriptions toggle is enabled in a schedule’s Display options, customers can subscribe directly from the schedule:

1. Browse subscriptions — The customer navigates to your schedule and selects the Subscriptions tab to see available plans.
2. Select a plan — The customer chooses a subscription plan and adds it to their cart.
3. Checkout — The customer proceeds to checkout, reviews the plan details, and confirms their choice.
4. Provide payment — The customer selects an existing saved card or adds a new one.
5. Accept terms — The customer agrees to the terms of the mandate, including the recurring charge amount and frequency.
6. Complete setup — The system verifies the payment details and activates the mandate.

Tip: To ensure the customer’s new pass is immediately available, we recommend they complete the subscription checkout before booking individual events.

After subscribing

Once a mandate is active:

• The associated pass is immediately assigned to the customer.
• Invoices are generated automatically before each renewal.
• Payment is processed on the due date using the saved payment method.
• The pass is renewed automatically on successful payment.

Customer self-management

Customers can manage their subscriptions through the customer portal. From their account, they can:

View subscriptions

Customers can see all their active mandates, including:

• Plan name and status
• Creation date
• Next payment date
• Monthly amount
• Associated invoices

Cancel a subscription

Customers can cancel their mandate at any time after the minimum contract period has elapsed. If no minimum term was set on the plan, they can cancel immediately.

View and manage invoices

Customers can view all invoices generated by their subscriptions, including:

• Invoice number and dates
• Service details and amounts
• Payment status

Resolve payment issues

If a payment fails, the customer is notified by email and can:

1. Re-attempt payment — Try the charge again with the same card.
2. Change payment method — Add a new card or select a different saved card.

Payment resolution is handled through the invoice management interface in the customer portal.